Frontline Property Management
I will take on a task until completion, I will own it. Mediocrity is NOT an option.
I will not make excuses or assumptions. What I do not know, I will find out.
I will be ready for Monday with a success plan. I will check my email on the weekend.
I will return the call of my direct report and/or the owner immediately.
I will think it through, asking for help if needed.
I will rethink something when I am in doubt. If I am still in doubt, I will not do it.
I will choose the high road.
I will change my attitude in order to change my results. Knowing that at the beginning, it is my attitude that defines the outcome of any challenge.
I will find the BEST in others.
I will ask "what someone wants" when negotiating, then wait for them to answer. If I start to talk first, I realize I LOSE.
I will be genuine.
I will stay out of reverse.
I will build relationships first. – Instead of focusing on past events and past frustration.
I will bring my attention to the present.
"Indifferent people deliver impersonal service. Service becomes personalized when a relationship exists between the provider and the customer. Take the time to get to know and understand your customer. Then USE that information to provide better service than they have ever had before."—The Fred Factor
